ECP
Reviews
Star rating
Rank in Assisted Living
Pros and cons
Pros
- Customer Support
- Ease of Use
- Learning
- Functionality
- Client Management
- Affordable
Cons
- Expensive
- Learning Curve
- Time Consumption
- Not User-Friendly
- Integration Issues
- Difficult Setup
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 50.0% |
| Mid-Market | 35.7% |
| Enterprise | 14.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 2 | 4.8 |
| 2025 Q2 | 1 | 4.5 |
| 2025 Q3 | 1 | 4.0 |
| 2026 Q3 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Streamlined Workflows with Outstanding Support
“I really like ECP's customer support team. They've been exceptional and better than any other support I've experienced before. They are responsive, knowledgeable, and genuinely committed to helping. It feels like there are real people who care about the customer's experience. Add”
New to the healthcare field
“The CRM module with the amount of data you are able to collect at onset”
Great Program
“I have found the support representatives to be very responsive and in a timely manner. I do not find the help center to be very useful to me most of the time. When I send a question to the support reps, they have always done a great job in answering my questions. They also have g”