Dovetail HR
Reviews
Star rating
Rank in HR Case Management
Pros and cons
Pros
- Ease of Use
- Customer Support
- Implementation Ease
- Easy Implementation
- Features
- HR Management
Cons
- Improvement Needed
- Limited Reporting
- Inadequate Reporting
- Complexity
- Outdated Design
- Learning Difficulty
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 0.0% |
| Mid-Market | 8.3% |
| Enterprise | 91.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 5.0 |
| 2026 Q1 | 4 | 4.6 |
Satisfaction ratings
What reviewers say
Easy to Use and User-Friendly, with Helpful Guides
“The system is easy to use and very user friendly. It is simple to ask for help or use the Dovetail User Guide to find an answer. Employees find it easy to navigate.”
High Self-Management and Powerful Automation with Case Management Rules
“There is a big room for self management (we can set up a lot of things on our side, no need to contact Dovetail Tech Support) and also a lot of automation can be set through case management rules.”
How Dovetail Improved Our Team's Efficiency
“Dovetail took our shared working queue from an MS Outlook Inbox to an actual queue where we could assign, triage and track our work more efficiently.”