Darktrace / EMAIL
Reviews
Star rating
Rank in Intelligent Email Protection
Pros and cons
Pros
- AI Technology
- Product Quality
- Customer Support
- User Interface
- Detection Efficiency
- Reporting
Cons
- Expensive
- Poor Integration
- Complexity
- False Positives
- Update Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 5.0% |
| Mid-Market | 62.5% |
| Enterprise | 32.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 1 | 4.0 |
| 2026 Q1 | 1 | 4.5 |
| 2026 Q2 | 2 | 4.8 |
| 2026 Q3 | 26 | 4.2 |
Satisfaction ratings
What reviewers say
Effective Phishing Detection with Smooth O365 Integration
“Effective at detecting phishing and malicious email threats. The AI-driven analysis and anomaly detection work well, and it’s easy to integrate with other email gateways like O365. Onboarding and deployment were straightforward, and I was able to roll out the solution without dis”
Smart spam Filter That Stops Threats Before They Reach You
“The snap filter learns and will pretty much stop it before it gets to you. It didn't have many false positives. But it had some. Overall it was a positive experience”
Simple Navigation and Clear Email Delivery Insights in Plain English
“It is simple to navigate - gives you all the detail and reasons in one pane, simple remediation if needs be - it has become out goto when we have any query on email delivery. The %age score when searching, allows you to narrow down rapidly on the problem email. Good plain English”