Coveo
141
Reviews
4.3
Star rating
#9
Rank in Insight Engines
Pros and cons
Pros
- Search Efficiency
- Ease of Use
- Search Functionality
- Helpful
- Analytics
- Features
Cons
- Learning Curve
- Difficult Learning
- Learning Difficulty
- High Learning Curve
- Required Expertise
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
55
Enterprise
12
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 11.3% |
| Mid-Market | 35.5% |
| Enterprise | 53.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 3.3 |
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 4 | 3.3 |
| 2025 Q4 | 3 | 4.7 |
| 2026 Q1 | 1 | 4.0 |
Satisfaction ratings
Ease of Use8.3
Ease of Setup7.9
Quality of Support9.0
Meets Requirements8.8
What reviewers say
Coveo Search Engine
5.0
“The search engine is awesome. Its AI Search Interface is game changing.”
We had a great experience working with Coveo team for our case assist functionality
4.5
“The team is very supportive and they guided us throughout the process. The product has been easy to integrate with Salesforce and perfectly blend with our existing functionality”
Good experience using the AI software and it's features
2.5
“Coveo provides AI generative responses very easily. It is user friendly and I use it pretty frequently. It provides personalized responses and helps in drafting many of the letter drafts”