ContactMonkey
225
Reviews
4.4
Star rating
#5
Rank in Internal Newsletter Software
Pros and cons
Pros
- Ease of Use
- Customer Support
- Easy Creation
- Helpful
- Features
- Updates
Cons
- Missing Features
- Limited Design Options
- Technical Issues
- Feature Deficiency
- Intuitiveness
- Email Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-35.7%
58
Enterprise
4
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 1.9% |
| Mid-Market | 33.8% |
| Enterprise | 64.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.5 |
| 2025 Q2 | 3 | 5.0 |
| 2025 Q4 | 2 | 5.0 |
| 2026 Q2 | 14 | 4.3 |
| 2026 Q3 | 9 | 4.4 |
Satisfaction ratings
Ease of Use8.8
Ease of Setup8.8
Quality of Support9.3
Meets Requirements8.9
What reviewers say
Easy to use and a helpful tool for creating and sharing professional internal communications
5.0
“The customization which allows creation of creative and user friendly ways to send out communications”
Good but needs usability and testing improvements
4.0
“ContactMonkey being easy to learn is the biggest benefit to me. I needed minimal training from the internal marketing team to learn how to use CM and that ease of training makes it easy for me to pass on the learnings to my own department's users.”
Simple to Use
3.5
“Fairly simple to use - appreciate all the integrations that make it smooth and easy to send emails through Outlook.”