Cisco Unified Contact Center Express
13
Reviews
4.5
Star rating
#9
Rank in Contact Center
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
67
Mid-Market
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 7.7% |
| Mid-Market | 61.5% |
| Enterprise | 30.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 5.0 |
Satisfaction ratings
Ease of Use8.6
Ease of Setup8.9
Quality of Support9.4
Meets Requirements9.2
What reviewers say
Cisco Tac
5.0
“Cisco UCCX stands out for its seamless integration with Cisco Unified Communications Manager (CUCM) and the broader Cisco collaboration ecosystem. The most valuable feature is its robust scripting engine (CCX Editor), which allows administrators to build customized call flows usi”
Cisco UCCX - Highly secure customer interaction management solution for agents
5.0
“The IVR management and reporting features are outstanding, and It's the perfect solution for small to medium-size contact centers.”
Cisco Contact Center review
5.0
“Best fo assigning users and its GUI is so user friendly to use it.”