Chat Metrics | Managed Live Chat
Reviews
Star rating
Rank in Managed Live Chat
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 42.9% |
| Mid-Market | 33.3% |
| Enterprise | 23.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
The best managed chat traffic qualification and demand generation service.
“Their team is trained to pick on the nuances of the conversation and what is truly needed to qualify your prospects, sometimes you only get one shot do you want to rely on the bot your someone that doesnt really understand your business programmed?”
Chat Metrics sells
“Chat Metrics helps me stay on top of my customers' needs. The chat window is available when users are viewing my product, and I can get alerts of their needs 24/7. The application is very intuitive and easy to use. Everything is on one dashboard that makes finding details easy an”
It pays for itself
“What we love most about Chat Metrics is that our site visitors and existing customers can engage INSTANTLY with a real person when they land on our website. The questions are answered straight away, which often leads the prospect to becoming a paid client...it's money in the bank”