Certinia
#10 in Customer Success3
Products on G2
1,150
Total reviews
4.1
Avg. star rating
- Certinia CS Cloud ranks #10 in Customer Success.
- Reviews across Certinia's portfolio declined 83.3% quarter-over-quarter.
- Certinia's 3 products span 10 categories on G2.
- Mid-Market is the largest segment among reviewers, at 56.5%.
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-83.3%
#10
10
Mid-Market
2009
995
Austin, TX
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 17.0% |
| Mid-Market | 56.5% |
| Enterprise | 26.5% |
Quarterly history
| Quarter | Total reviews | Avg. rating |
|---|---|---|
| 2025 Q2 | 9 | 4.6 |
| 2025 Q3 | 3 | 4.7 |
| 2025 Q4 | 4 | 3.3 |
| 2026 Q1 | 7 | 4.3 |
| 2026 Q2 | 6 | 4.9 |
| 2026 Q3 | 1 | 3.5 |