HelpDesk+ AI-Powered Slack Support
69
Reviews
4.5
Star rating
#46
Rank in Productivity Bots
Pros and cons
Pros
- Slack Integration
- Ease of Use
- Integrations
- Automation
- Customer Support
- Intuitive
Cons
- Complexity
- Limited Integrations
- Slow Performance
- Limited Customization
- Delays
- Limited Access
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
67
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 37.9% |
| Mid-Market | 33.3% |
| Enterprise | 28.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 12 | 4.4 |
Satisfaction ratings
Ease of Use9.1
Ease of Setup9.0
Quality of Support9.2
Meets Requirements9.2
What reviewers say
Effortless Ticketing and Fast AI Responses in Slack
5.0
“I can create and track support tickets directly inside Slack, and the AI gives quick responses so issues move faster.”
Effortless Ticket Management and Fast AI Support in Slack
4.5
“I like that it lets me create and manage support tickets right from Slack, and the AI helps answer questions faster without having to jump between tools.”
Outstanding Features and Support, Incredibly Easy to Use
5.0
“This product is easy to use, offers excellent features, and the customer support is outstanding.”