G2 Vendor Directory

Alvaria Intelligence Platform

by Alvaria, Inc.

10

Reviews

4.3

Star rating

—

Rank in Call Center Infrastructure (CCI)

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Alvaria Intelligence Platform.

      Page views and citations · Alvaria Intelligence Platform

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      Zight

      1 switched

      Losing to

      Based on reviewers of other products who said they switched from Alvaria Intelligence Platform.

      1

      Aspect Workforce

      1 switched
      2

      Gladly

      1 switched

      Key stats

      —

      60

      Enterprise

      6

      Adoption by company size

      SegmentShare of reviews
      Small Business10.0%
      Mid-Market20.0%
      Enterprise70.0%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use8.9
      Ease of Setup8.9
      Quality of Support8.6
      Meets Requirements8.9

      What reviewers say

      It was good

      4.5

      “It is a great engagement software and it is good to use with optimising workforce. It can also track the adherance of employee schedules to ensure the right amount of people are being utilised.”

      Operations Supervisor

      Alvaria Cloud is the best service solution

      4.5

      “resources supplied in the cloud, the application runs smooth and improves performance. additional features have improved the experience.great engagement software and it is good to use with optimizing workforce.”

      Head Of Sales Operations

      Aspect Via Cloud Contact Center Great Product

      4.5

      “Cloud support makes it way easier to manage the tool. Most of the heavy lifting is taken away by this process. Product has a lot of options and functionality that a lot of competetitors don't have.”

      wfm administrator