Zultys Integrated Contact Center vs. Samsung Contact Center Pro
A side-by-side comparison based on G2 review data.
| Metric | Zultys Integrated Contact Center | Samsung Contact Center Pro |
|---|---|---|
| Overall rating | 4.0 | 4.3 |
| Review count | 30 | 17 |
| Ease of use | 8.8 | 9.0 |
| Ease of setup | 8.7 | 9.7 |
| Quality of support | 9.1 | 9.1 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 25 | 41.176471 |
| Small Business | 30.0% | 70.6% |
| Mid-Market | 66.7% | 17.6% |
| Enterprise | 3.3% | 11.8% |
| Total page views | 43 | 26 |
| Total LLM citations | 25 | 8 |
Zultys Integrated Contact Center
Zultys delivers an easy-to-use, secure, and reliable platform designed to streamline all forms of communications and increase productivity for any size business. Our Integrated Contact Center (ICC) solution to optimize operations, expertly handle customer calls, and increase employee productivity. The ICC comes pre-packaged with features to streamline processes and improve customer service departments of any size and call volume: • Advanced Call Routing based on real-time activity • Call Recording — Full-time and on-demand • Call Attached Data (CAD) for customizable Agent • Scripts,
Samsung Contact Center Pro
Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.
- Customer Support