Zowie vs. Wati
A side-by-side comparison based on G2 review data.
| Metric | Zowie | Wati |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 73 | 517 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 9.0 | 9.1 |
| Quality of support | 9.4 | 8.7 |
| Meets requirements | 9.2 | 9.1 |
| NPS | 78.571429 | 74.44668 |
| Small Business | 47.9% | 76.9% |
| Mid-Market | 39.7% | 21.3% |
| Enterprise | 12.3% | 1.8% |
| Total page views | 393 | 5,236 |
| Total LLM citations | 2,710 | 46,486 |
Zowie
Zowie is an AI agent platform for enterprise customer service, built for companies where getting customer-facing AI wrong is not an option. The platform handles more than 100 million customer conversations a year for companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, among others, including InPost, Decathlon, MediaMarkt, Allianz, Payoneer, AirHelp, Booksy and Avon.
- Ease of Use
- Efficiency
- Automation
- Helpful
- Customer Support
- Messaging Automation
Wati
Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
- Ease of Use
- Automation
- Customer Support
- Easy Setup
- Features
- Integrations