Zowie vs. Hiver in Gmail
A side-by-side comparison based on G2 review data.
| Metric | Zowie | Hiver in Gmail |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 73 | 1,296 |
| Ease of use | 9.2 | 9.2 |
| Ease of setup | 9.0 | 9.1 |
| Quality of support | 9.4 | 9.3 |
| Meets requirements | 9.2 | 9.1 |
| NPS | 78.571429 | 70.73751 |
| Small Business | 47.9% | 66.7% |
| Mid-Market | 39.7% | 27.4% |
| Enterprise | 12.3% | 5.9% |
| Total page views | 393 | 2,199 |
| Total LLM citations | 2,710 | 2,577 |
Zowie
Zowie is an AI agent platform for enterprise customer service, built for companies where getting customer-facing AI wrong is not an option. The platform handles more than 100 million customer conversations a year for companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, among others, including InPost, Decathlon, MediaMarkt, Allianz, Payoneer, AirHelp, Booksy and Avon.
- Ease of Use
- Efficiency
- Automation
- Helpful
- Customer Support
- Messaging Automation
Hiver in Gmail
Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.
- Ease of Use
- Team Collaboration
- Email Management
- Communication
- Customer Support
- Collaboration