G2 Vendor Directory

Zoom Phone vs. Allo

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

Allo

by The Mobile-First Company

Overall rating4.64.7
Review count2,683209
Ease of use9.49.6
Ease of setup9.29.5
Quality of support8.99.6
Meets requirements9.49.3
NPS76.92889678.26087
Small Business51.8%87.0%
Mid-Market33.4%13.0%
Enterprise14.9%0.0%
Total page views3,4171,288
Total LLM citations17,6767,305

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

Allo

The last phone system you'll ever buy. Allo is a phone system for small and growing teams, from 1 to 250 people. You get calls that hold, AI that does real work after every call, and a real person when you need help. Rated 4.7/5 on G2 by 6,000+ businesses. CALLS YOU CAN COUNT ON • 4x fewer dropped calls and spam flags, on infrastructure we built ourselves • 99.94% uptime • Local numbers in 80+ countries, and calls to 192 destinations • Unlimited national calls • Keep your number: porting is free AI THAT DOES THE WORK • Every call is recorded, transcribed and summarized, with nothing to

Pros

  • Ease of Use
  • Call Recording
  • Customer Support
  • Reliability
  • Easy Setup
  • Easy Integration