Zoom Phone vs. PBXware
A side-by-side comparison based on G2 review data.
| Metric | Zoom Phone | PBXware |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 2,683 | 26 |
| Ease of use | 9.4 | 8.9 |
| Ease of setup | 9.2 | 8.9 |
| Quality of support | 8.9 | 9.2 |
| Meets requirements | 9.4 | 8.9 |
| NPS | 76.928896 | 76 |
| Small Business | 51.8% | 60.9% |
| Mid-Market | 33.4% | 39.1% |
| Enterprise | 14.9% | 0.0% |
| Total page views | 3,417 | 313 |
| Total LLM citations | 17,676 | 432 |
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features
PBXware
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies.
- Ease of Use
- Reliability
- Flexibility
- Helpful
- Feature Abundance
- Easy Integration