G2 Vendor Directory

Zoom Phone vs. PBXware

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

PBXware

by Bicom Systems

Overall rating4.64.5
Review count2,68326
Ease of use9.48.9
Ease of setup9.28.9
Quality of support8.99.2
Meets requirements9.48.9
NPS76.92889676
Small Business51.8%60.9%
Mid-Market33.4%39.1%
Enterprise14.9%0.0%
Total page views3,417313
Total LLM citations17,676432

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies.

Pros

  • Ease of Use
  • Reliability
  • Flexibility
  • Helpful
  • Feature Abundance
  • Easy Integration