G2 Vendor Directory

Zoom Phone vs. Ooma Office

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

Ooma Office

by Ooma, Inc.

Overall rating4.64.5
Review count2,683134
Ease of use9.49.1
Ease of setup9.29.2
Quality of support8.99.2
Meets requirements9.49.2
NPS76.92889675.384615
Small Business51.8%100.0%
Mid-Market33.4%0.0%
Enterprise14.9%0.0%
Total page views3,417708
Total LLM citations17,6766,241

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

Ooma Office

Ooma Office is an award-winning business communication solution designed to grow with your business. Whether you have 2 or 200 employees, Ooma delivers flexible, scalable voice and collaboration tools that are easy to manage. Ooma Office customers save an average of 50% per line compared to competing services. With unlimited line expansion, a simple do-it-yourself setup, and no contracts or long-term commitments, Ooma Office VoIP phone service makes it easy to scale at your own pace. Ooma offers 100+ powerful business phone features to support a seamless communications experience.

Pros

  • Easy Setup
  • Ease of Use
  • Business Tools
  • Intuitive
  • Customer Service
  • User-Friendly