G2 Vendor Directory

Zoom Phone vs. net2phone

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

net2phone

by net2phone

Overall rating4.64.4
Review count2,683194
Ease of use9.48.9
Ease of setup9.28.6
Quality of support8.98.8
Meets requirements9.48.9
NPS76.92889666.666667
Small Business51.8%79.9%
Mid-Market33.4%17.5%
Enterprise14.9%2.6%
Total page views3,417766
Total LLM citations17,6762,926

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

net2phone

net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms.

Pros

  • Ease of Use
  • Customer Service
  • Customer Support
  • Helpful
  • Simplicity Focus
  • Affordable