Zoom Phone vs. Natterbox
A side-by-side comparison based on G2 review data.
| Metric | Zoom Phone | Natterbox |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 2,683 | 143 |
| Ease of use | 9.4 | 9.2 |
| Ease of setup | 9.2 | 8.8 |
| Quality of support | 8.9 | 9.2 |
| Meets requirements | 9.4 | 9.0 |
| NPS | 76.928896 | 67.132867 |
| Small Business | 51.8% | 31.7% |
| Mid-Market | 33.4% | 58.5% |
| Enterprise | 14.9% | 9.9% |
| Total page views | 3,417 | 396 |
| Total LLM citations | 17,676 | 1,487 |
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features
Natterbox
Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency.
- Customer Support
- Helpful
- Features
- Reliability
- Ease of Use
- CRM Integration