G2 Vendor Directory

Zoom Phone vs. GoTo Connect

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

GoTo Connect

by GoTo

Overall rating4.64.4
Review count2,6831,422
Ease of use9.49.1
Ease of setup9.28.9
Quality of support8.99.0
Meets requirements9.49.2
NPS76.92889665.425913
Small Business51.8%70.8%
Mid-Market33.4%24.6%
Enterprise14.9%4.6%
Total page views3,4172,301
Total LLM citations17,67612,252

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration.

Pros

  • Ease of Use
  • Customer Support
  • Reliability
  • Easy Setup
  • Features
  • User Interface