Zoom Phone vs. GoTo Connect
A side-by-side comparison based on G2 review data.
| Metric | Zoom Phone | GoTo Connect |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 2,683 | 1,422 |
| Ease of use | 9.4 | 9.1 |
| Ease of setup | 9.2 | 8.9 |
| Quality of support | 8.9 | 9.0 |
| Meets requirements | 9.4 | 9.2 |
| NPS | 76.928896 | 65.425913 |
| Small Business | 51.8% | 70.8% |
| Mid-Market | 33.4% | 24.6% |
| Enterprise | 14.9% | 4.6% |
| Total page views | 3,417 | 2,301 |
| Total LLM citations | 17,676 | 12,252 |
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features
GoTo Connect
GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration.
- Ease of Use
- Customer Support
- Reliability
- Easy Setup
- Features
- User Interface