Zoom Phone vs. Dialpad Connect
A side-by-side comparison based on G2 review data.
| Metric | Zoom Phone | Dialpad Connect |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 2,683 | 4,216 |
| Ease of use | 9.4 | 9.2 |
| Ease of setup | 9.2 | 9.1 |
| Quality of support | 8.9 | 8.7 |
| Meets requirements | 9.4 | 9.1 |
| NPS | 76.928896 | 58.479388 |
| Small Business | 51.8% | 57.6% |
| Mid-Market | 33.4% | 32.8% |
| Enterprise | 14.9% | 9.6% |
| Total page views | 3,417 | 3,520 |
| Total LLM citations | 17,676 | 20,955 |
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features
Dialpad Connect
Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items
- Ease of Use
- Call Management
- Helpful
- Call Recording
- Features
- Voice Transcription