G2 Vendor Directory

Zoom Phone vs. Comcast Business VoiceEdge

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

Comcast Business VoiceEdge

by Comcast

Overall rating4.63.6
Review count2,68335
Ease of use9.48.0
Ease of setup9.27.1
Quality of support8.97.7
Meets requirements9.48.2
NPS76.92889617.142857
Small Business51.8%58.8%
Mid-Market33.4%29.4%
Enterprise14.9%11.8%
Total page views3,417212
Total LLM citations17,676582

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

Comcast Business VoiceEdge

Comcast Business VoiceEdge is a cloud-based, fully managed voice and unified communications solution designed to enhance business communication and collaboration. By eliminating the need for on-site PBX equipment, it offers a cost-effective and scalable alternative to traditional phone systems, supporting businesses as they grow and adapt. Key Features and Functionality: - Unified Communications: Integrates voice, video, messaging, and conferencing to streamline communication.

Pros

  • Easy Setup
  • Convenience
  • Reliability
  • Ease of Use
  • VoIP Services
  • Calling Features