Zoom Phone vs. Webex Suite
A side-by-side comparison based on G2 review data.
| Metric | Zoom Phone | Webex Suite |
|---|---|---|
| Overall rating | 4.6 | 4.2 |
| Review count | 2,683 | 18,928 |
| Ease of use | 9.4 | 8.9 |
| Ease of setup | 9.2 | 8.7 |
| Quality of support | 8.9 | 8.7 |
| Meets requirements | 9.4 | 9.0 |
| NPS | 76.928896 | 48.120684 |
| Small Business | 51.8% | 18.7% |
| Mid-Market | 33.4% | 31.0% |
| Enterprise | 14.9% | 50.3% |
| Total page views | 3,417 | 7,240 |
| Total LLM citations | 17,676 | 11,931 |
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features
Webex Suite
Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one, Webex Suite delivers exceptional value, world-class user experiences, and incredible audio and video, anywhere on any device.
- Ease of Use
- Video Conferencing
- Reliability
- Features
- Video Quality
- Team Collaboration