G2 Vendor Directory

Zoom Phone vs. Bandwidth

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

Bandwidth

by Bandwidth

Overall rating4.64.4
Review count2,683504
Ease of use9.48.9
Ease of setup9.28.8
Quality of support8.99.1
Meets requirements9.49.1
NPS76.92889658.77193
Small Business51.8%44.6%
Mid-Market33.4%39.3%
Enterprise14.9%16.0%
Total page views3,417901
Total LLM citations17,6765,317

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

Bandwidth

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth

Pros

  • Ease of Use
  • Customer Support
  • Customer Service
  • Reliability
  • Navigation Ease
  • Staff Support