G2 Vendor Directory

Zoom Phone vs. 3CX

A side-by-side comparison based on G2 review data.

MetricZoom Phone

by Zoom

3CX

by 3CX

Overall rating4.64.4
Review count2,683549
Ease of use9.49.1
Ease of setup9.29.0
Quality of support8.98.2
Meets requirements9.49.1
NPS76.92889659.027778
Small Business51.8%43.2%
Mid-Market33.4%49.3%
Enterprise14.9%7.5%
Total page views3,4171,591
Total LLM citations17,67615,726

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.

Pros

  • Ease of Use
  • Video Conferencing
  • Reliability
  • Easy Communication
  • Video Quality
  • Features

3CX

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain.

Pros

  • Ease of Use
  • Reliability
  • Flexibility
  • Features
  • Easy Setup
  • Integrations