Zoom Phone vs. 3CX
A side-by-side comparison based on G2 review data.
| Metric | Zoom Phone | 3CX |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 2,683 | 549 |
| Ease of use | 9.4 | 9.1 |
| Ease of setup | 9.2 | 9.0 |
| Quality of support | 8.9 | 8.2 |
| Meets requirements | 9.4 | 9.1 |
| NPS | 76.928896 | 59.027778 |
| Small Business | 51.8% | 43.2% |
| Mid-Market | 33.4% | 49.3% |
| Enterprise | 14.9% | 7.5% |
| Total page views | 3,417 | 1,591 |
| Total LLM citations | 17,676 | 15,726 |
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features
3CX
3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain.
- Ease of Use
- Reliability
- Flexibility
- Features
- Easy Setup
- Integrations