Zoom Virtual Agent vs. Wati
A side-by-side comparison based on G2 review data.
| Metric | Zoom Virtual Agent | Wati |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 231 | 517 |
| Ease of use | 8.9 | 9.3 |
| Ease of setup | 8.7 | 9.1 |
| Quality of support | 9.1 | 8.7 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 67.12963 | 74.44668 |
| Small Business | 23.5% | 76.9% |
| Mid-Market | 70.9% | 21.3% |
| Enterprise | 5.7% | 1.8% |
| Total page views | 815 | 5,236 |
| Total LLM citations | 4,385 | 46,486 |
Zoom Virtual Agent
Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization.
- Useful
- Ease of Use
- Integrations
- Helpful
- Automation
- Time-saving
Wati
Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
- Ease of Use
- Automation
- Customer Support
- Easy Setup
- Features
- Integrations