Zoom Virtual Agent vs. Smartsupp
A side-by-side comparison based on G2 review data.
| Metric | Zoom Virtual Agent | Smartsupp |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 231 | 1,081 |
| Ease of use | 8.9 | 9.3 |
| Ease of setup | 8.7 | 9.3 |
| Quality of support | 9.1 | 9.0 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 67.12963 | 78.942014 |
| Small Business | 23.5% | 96.2% |
| Mid-Market | 70.9% | 3.2% |
| Enterprise | 5.7% | 0.7% |
| Total page views | 815 | 5,101 |
| Total LLM citations | 4,385 | 4,923 |
Zoom Virtual Agent
Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization.
- Useful
- Ease of Use
- Integrations
- Helpful
- Automation
- Time-saving
Smartsupp
Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.
- Ease of Use
- Easy Setup
- Helpful
- Features
- Intuitive
- Simple