Zoom Virtual Agent vs. Qualified
A side-by-side comparison based on G2 review data.
| Metric | Zoom Virtual Agent | Qualified |
|---|---|---|
| Overall rating | 4.5 | 4.9 |
| Review count | 231 | 1,568 |
| Ease of use | 8.9 | 9.3 |
| Ease of setup | 8.7 | 9.3 |
| Quality of support | 9.1 | 9.9 |
| Meets requirements | 8.8 | 9.6 |
| NPS | 67.12963 | 97.56254 |
| Small Business | 23.5% | 9.0% |
| Mid-Market | 70.9% | 69.5% |
| Enterprise | 5.7% | 21.4% |
| Total page views | 815 | 11,262 |
| Total LLM citations | 4,385 | 154,146 |
Zoom Virtual Agent
Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization.
- Useful
- Ease of Use
- Integrations
- Helpful
- Automation
- Time-saving
Qualified
Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more?
- Customer Support
- Helpful
- Features
- Ease of Use
- Customer Service
- Customer Engagement