Zoom Contact Center vs. Dynamics 365 Customer Service Insights
A side-by-side comparison based on G2 review data.
| Metric | Zoom Contact Center | Dynamics 365 Customer Service Insights |
|---|---|---|
| Overall rating | 4.4 | 4.1 |
| Review count | 79 | 12 |
| Ease of use | 9.0 | 7.0 |
| Ease of setup | 8.4 | 1.4 |
| Quality of support | 8.6 | 8.7 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 56.410256 | 50 |
| Small Business | 42.9% | 41.7% |
| Mid-Market | 46.8% | 41.7% |
| Enterprise | 10.4% | 16.7% |
| Total page views | 819 | 38 |
| Total LLM citations | 6,565 | 30 |
Zoom Contact Center
Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app.
- Ease of Use
- Features
- Efficiency
- Integrations
- Easy Setup
- Easy Implementation
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.