G2 Vendor Directory

Zoho Survey vs. SurveySparrow

A side-by-side comparison based on G2 review data.

MetricZoho Survey

by Zoho

SurveySparrow

by SurveySparrow Inc.

Overall rating4.44.4
Review count1,0392,065
Ease of use9.19.2
Ease of setup8.99.1
Quality of support8.79.0
Meets requirements9.18.9
NPS58.56854862.827484
Small Business50.6%68.5%
Mid-Market32.3%24.5%
Enterprise17.0%7.0%
Total page views1,3021,968
Total LLM citations4,81512,555

Zoho Survey

Zoho Survey is online survey and questionnaire creation software.   We give you all the essentials to create surveys, distribute them and analyze their responses.  ● Over 200 expertly made templates across a wide range of topics, ● Themes, fully customizable to suit your brand, ● Skip logic, ● Response collection from nearly every medium and screen size—even offline, ● Survey panels, for when you need responses from specific demographics, ● Collaborative editing and report sharing, ● Integration with Zoho CRM, SalesIQ, Campaigns, Sheet, MailChimp, and Google Sheets, ● SSL

Pros

  • Ease of Use
  • Ease of Creation
  • Intuitive
  • Simple
  • Helpful
  • Templates

SurveySparrow

SurveySparrow is the AI-powered CX platform that turns customer feedback into action on its own. Say a customer gives a low satisfaction score. SurveySparrow opens a ticket, assigns your success team, notifies Slack, and sends a follow-up. Nobody has to step in. Built so anyone on your team can run it. SurveySparrow collects feedback, understands it, and acts on it automatically. Collect: Conversational Surveys, with Echo, our AI, asking the natural follow-up in real time, lift response rates by 40%.

Pros

  • Ease of Use
  • User Interface
  • Helpful
  • User Experience
  • Features
  • Intuitive