G2 Vendor Directory

Zoho Survey vs. Resonate CX

A side-by-side comparison based on G2 review data.

MetricZoho Survey

by Zoho

Resonate CX

by Resonate Solutions

Overall rating4.44.6
Review count1,039594
Ease of use9.19.3
Ease of setup8.99.4
Quality of support8.79.5
Meets requirements9.19.3
NPS58.56854877.07231
Small Business50.6%40.8%
Mid-Market32.3%26.4%
Enterprise17.0%32.8%
Total page views1,3022,280
Total LLM citations4,8153,269

Zoho Survey

Zoho Survey is online survey and questionnaire creation software.   We give you all the essentials to create surveys, distribute them and analyze their responses.  ● Over 200 expertly made templates across a wide range of topics, ● Themes, fully customizable to suit your brand, ● Skip logic, ● Response collection from nearly every medium and screen size—even offline, ● Survey panels, for when you need responses from specific demographics, ● Collaborative editing and report sharing, ● Integration with Zoho CRM, SalesIQ, Campaigns, Sheet, MailChimp, and Google Sheets, ● SSL

Pros

  • Ease of Use
  • Ease of Creation
  • Intuitive
  • Simple
  • Helpful
  • Templates

Resonate CX

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line.

Pros

  • Ease of Use
  • Helpful
  • Feedback Management
  • Customer Feedback
  • Insights Generation
  • Visibility