Zoho CRM Plus vs. Zoho CRM
A side-by-side comparison based on G2 review data.
| Metric | Zoho CRM Plus | Zoho CRM |
|---|---|---|
| Overall rating | 4.4 | 4.1 |
| Review count | 132 | 2,956 |
| Ease of use | 8.7 | 8.5 |
| Ease of setup | 8.6 | 8.3 |
| Quality of support | 8.7 | 8.0 |
| Meets requirements | 8.9 | 8.6 |
| NPS | 56.48855 | 38.596491 |
| Small Business | 56.8% | 61.6% |
| Mid-Market | 36.8% | 32.3% |
| Enterprise | 6.4% | 6.1% |
| Total page views | 1,384 | 8,329 |
| Total LLM citations | 10,621 | 129,821 |
Zoho CRM Plus
Zoho CRM Plus is a unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform.
- Ease of Use
- Efficiency
- Integrations
- Automation
- Integration
- Automation Features
Zoho CRM
Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.
- Ease of Use
- Features
- Integrations
- Lead Management
- Easy Integrations
- Helpful