G2 Vendor Directory

Zoho CRM Plus vs. Capsule CRM

A side-by-side comparison based on G2 review data.

MetricZoho CRM Plus

by Zoho

Capsule CRM

by Capsule

Overall rating4.44.7
Review count132528
Ease of use8.79.5
Ease of setup8.69.4
Quality of support8.79.5
Meets requirements8.99.1
NPS56.4885584.512428
Small Business56.8%93.1%
Mid-Market36.8%6.6%
Enterprise6.4%0.4%
Total page views1,3841,773
Total LLM citations10,62118,728

Zoho CRM Plus

Zoho CRM Plus is a unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform.

Pros

  • Ease of Use
  • Efficiency
  • Integrations
  • Automation
  • Integration
  • Automation Features

Capsule CRM

Capsule CRM is a customer relationship management (CRM) software solution that helps small and medium-sized businesses win more business, keep more clients, and deliver consistently great work. It gives sales, marketing, and service teams one organized place to see every contact, conversation, and deal - so nothing falls through the cracks, and no one's digging through scattered spreadsheets or half-updated tools just to find out where things stand.

Pros

  • Ease of Use
  • Customer Support
  • User-Friendly
  • Simplicity
  • Task Management
  • Easy Setup