G2 Vendor Directory

Zoho Assist vs. Syncro

A side-by-side comparison based on G2 review data.

MetricZoho Assist

by Zoho

Syncro

by Syncro Technologies Inc.

Overall rating4.74.5
Review count754564
Ease of use9.49.0
Ease of setup9.48.9
Quality of support9.18.7
Meets requirements9.48.9
NPS79.34336567.49556
Small Business71.4%89.0%
Mid-Market23.2%10.0%
Enterprise5.4%1.0%
Total page views3,0873,336
Total LLM citations19,40014,162

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Easy Setup
  • Reliability
  • Easy Access

Syncro

Syncro unifies RMM, PSA, and Microsoft 365 security management in a single platform for MSPs and internal IT departments. Built-in AI handles the repetitive work that fills a technician's day, from alert triage to ticket updates and reporting, so teams deliver services faster and scale profitably instead of absorbing the cost of tool sprawl that creates security gaps and slows them down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console.

Pros

  • Ease of Use
  • Features
  • Easy Setup
  • Integrations
  • Automation
  • Customer Support