G2 Vendor Directory

Zoho Assist vs. ScreenConnect

A side-by-side comparison based on G2 review data.

MetricZoho Assist

by Zoho

ScreenConnect

by ConnectWise

Overall rating4.74.7
Review count754520
Ease of use9.49.4
Ease of setup9.49.1
Quality of support9.19.0
Meets requirements9.49.4
NPS79.34336580.040733
Small Business71.4%66.5%
Mid-Market23.2%30.2%
Enterprise5.4%3.3%
Total page views3,087621
Total LLM citations19,4004,745

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Easy Setup
  • Reliability
  • Easy Access

ScreenConnect

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

Pros

  • Remote Work
  • Reliability
  • Ease of Use
  • Remote Access
  • Easy Communication
  • Connection Speed