G2 Vendor Directory

Zoho Assist vs. LogMeIn Resolve

A side-by-side comparison based on G2 review data.

MetricZoho Assist

by Zoho

LogMeIn Resolve

by GoTo

Overall rating4.74.3
Review count754474
Ease of use9.49.1
Ease of setup9.49.0
Quality of support9.18.9
Meets requirements9.49.1
NPS79.34336555.201699
Small Business71.4%35.5%
Mid-Market23.2%43.1%
Enterprise5.4%21.4%
Total page views3,0871,211
Total LLM citations19,4005,616

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Easy Setup
  • Reliability
  • Easy Access

LogMeIn Resolve

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support.

Pros

  • Ease of Use
  • Remote Control
  • Remote Access
  • Remote Support
  • Customer Support
  • Features