G2 Vendor Directory

Zoho Assist vs. LogMeIn Rescue

A side-by-side comparison based on G2 review data.

MetricZoho Assist

by Zoho

LogMeIn Rescue

by GoTo

Overall rating4.74.5
Review count754239
Ease of use9.49.3
Ease of setup9.49.4
Quality of support9.19.0
Meets requirements9.49.3
NPS79.34336571.748879
Small Business71.4%32.9%
Mid-Market23.2%40.1%
Enterprise5.4%27.0%
Total page views3,0871,090
Total LLM citations19,4003,153

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Easy Setup
  • Reliability
  • Easy Access

LogMeIn Rescue

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience.

Pros

  • Ease of Use
  • Remote Support
  • Remote Access
  • Remote Control
  • Customer Support
  • Reliability