G2 Vendor Directory

Zoho Assist vs. Apple Remote Desktop

A side-by-side comparison based on G2 review data.

MetricZoho Assist

by Zoho

Apple Remote Desktop

by Apple

Overall rating4.74.3
Review count75453
Ease of use9.48.8
Ease of setup9.48.4
Quality of support9.18.3
Meets requirements9.48.6
NPS79.34336545.283019
Small Business71.4%35.8%
Mid-Market23.2%30.2%
Enterprise5.4%34.0%
Total page views3,087129
Total LLM citations19,4001,214

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Easy Setup
  • Reliability
  • Easy Access

Apple Remote Desktop

Apple Remote Desktop (ARD) is a comprehensive remote management software developed by Apple Inc., designed to facilitate the administration of Mac computers over a network. First introduced in 2002, ARD enables system administrators and educators to efficiently control, monitor, and manage multiple Mac systems from a central location. This tool is particularly beneficial in environments such as educational institutions and businesses, where managing numerous devices is essential.

Pros

  • Ease of Use
  • File Transfer