Apple Remote Desktop
53
Reviews
4.3
Star rating
#12
Rank in Remote Desktop
Pros and cons
Pros
- Ease of Use
- File Transfer
Cons
- Connection Issues
- Slow Performance
- Remote Access Issues
- Feature Limitations
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
—
45
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 35.8% |
| Mid-Market | 30.2% |
| Enterprise | 34.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.0 |
| 2025 Q3 | 1 | 3.5 |
Satisfaction ratings
Ease of Use8.8
Ease of Setup8.4
Quality of Support8.3
Meets Requirements8.6
What reviewers say
Was once a 9-10 but is steadily declining to 5-7 rating
3.5
“Ease of administration, ease of device discovery, easy file copying and distribution to devices. Remote UNIX commands to devices.”
The Mac Remote Access!
4.0
“Apple remote is the only native remote desktop tool for the Mac and it is easy to use.”
Best experience so far
5.0
“i had a great experience while i was connected with apple remote support. They helped me resolve my queries i had and suggested the best options. Nothing everything was as expected as i am also working in customer-facing industry since almost 7 years but apple has always bee”