ZigZag vs. ServiceManager
A side-by-side comparison based on G2 review data.
| Metric | ZigZag | ServiceManager |
|---|---|---|
| Overall rating | 4.6 | 4.2 |
| Review count | 16 | 14 |
| Ease of use | 8.9 | 8.1 |
| Ease of setup | 9.6 | 7.9 |
| Quality of support | 8.8 | 8.8 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 75 | 38.461538 |
| Small Business | 31.3% | 21.4% |
| Mid-Market | 37.5% | 57.1% |
| Enterprise | 31.3% | 21.4% |
| Total page views | 113 | 18 |
| Total LLM citations | 391 | 16 |
ZigZag
ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet! Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service. - £2 Billions worth of refunds processed in 2023 - 1,500+ carrier services - 500,000+ drop-off locations - 170+ countries With 9 years experience in the return industry we are trusted by some of the UK's leading retailers like New Look, Selfridges, Yours Clothing and anymore!
- Ease of Use
- Returns Management
- Helpful
- Customer Experience
- Customer Satisfaction
- Integrations
ServiceManager
ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization.
- Returns Management
- Ease of Use
- Efficiency Improvement
- Efficiency