G2 Vendor Directory

ServiceManager

by ServiceCentral

14

Reviews

4.2

Star rating

#75

Rank in Inventory Control

Pros and cons

Pros

  • Returns Management
  • Ease of Use
  • Efficiency Improvement
  • Efficiency

Cons

  • Difficult Setup
  • Difficult Training
  • Complex Setup

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines for ServiceManager.

Page views and citations · ServiceManager

Source: G2 review data

Losing to

Based on reviewers of other products who said they switched from ServiceManager.

Key stats

—

38

Mid-Market

3

Adoption by company size

SegmentShare of reviews
Small Business21.4%
Mid-Market57.1%
Enterprise21.4%

Quarterly history

QuarterReviewsStar rating

Satisfaction ratings

Ease of Use8.1
Ease of Setup7.9
Quality of Support8.8
Meets Requirements8.9

What reviewers say

Really great managing tool

4.0

“Easy and comprehendable to use anytime I'd highly reccomend anyone needing a management tool to use this.”

Verified reviewer

Experience with Service Manager

4.0

“I like about serviceManager is the way it handles customer service reports and interactions.”

Officer Grade 1

My observation for Service Manager

4.5

“Well, I think that the strength of Service manager is its ability to unify 3PL operation in one place. This is one stop shop for our logistic providing us visibility on our services, deliveries and stock. With its integrations, user friendly interface, and scalability features, o”

Sr. Software Quality Engineer