ZigZag
Reviews
Star rating
Rank in Returns Management
Pros and cons
Pros
- Ease of Use
- Returns Management
- Helpful
- Customer Experience
- Customer Satisfaction
- Integrations
Cons
- Technical Issues
- Limited Functionality
- Poor Customer Support
- Limited Customization
Traffic & LLM citations
Source: G2 review data
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 31.3% |
| Mid-Market | 37.5% |
| Enterprise | 31.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 6 | 4.6 |
Satisfaction ratings
What reviewers say
Provides our business with what we need, and what our customer expects!
“Zigzag has supported our 7 brands for many years. We have also onboarded new brands over the last few years, and the process has always been quick, seamless, and easy. Our customers want a really easy solution to return goods, minimal input and easy to understand. Zigzag offer ”
Enjoyed working with ZZ
“Were reasonably flexible with requests and there's a good amount of control for the business. Portal is easy to use and reporting is good.”
Transformational
“Transformed our returns offering for our customers. Really easy system, seamless integration with current tech stack. Customer service team and dev team contactable and a pleasure to work with”