Zendesk for Customer Service vs. Smartsupp
A side-by-side comparison based on G2 review data.
| Metric | Zendesk for Customer Service | Smartsupp |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 7,115 | 1,081 |
| Ease of use | 8.8 | 9.3 |
| Ease of setup | 8.3 | 9.3 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 54.983684 | 78.942014 |
| Small Business | 40.6% | 96.2% |
| Mid-Market | 45.6% | 3.2% |
| Enterprise | 13.8% | 0.7% |
| Total page views | 14,799 | 5,101 |
| Total LLM citations | 71,100 | 4,923 |
Zendesk for Customer Service
"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email.
- Ease of Use
- Features
- Customer Support
- Helpful
- Ticket Management
- Efficiency
Smartsupp
Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.
- Ease of Use
- Easy Setup
- Helpful
- Features
- Intuitive
- Simple