Zendesk Contact Center vs. Vonage Contact Center (formerly NewVoiceMedia)
A side-by-side comparison based on G2 review data.
| Metric | Zendesk Contact Center | Vonage Contact Center (formerly NewVoiceMedia) |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 327 | 104 |
| Ease of use | 9.2 | 8.7 |
| Ease of setup | 9.0 | 8.7 |
| Quality of support | 9.4 | 8.8 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 70.347003 | 47 |
| Small Business | 30.2% | 27.9% |
| Mid-Market | 59.2% | 51.9% |
| Enterprise | 10.6% | 20.2% |
| Total page views | 878 | 295 |
| Total LLM citations | 6,211 | 1,205 |
Zendesk Contact Center
Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage.
- Ease of Use
- Helpful
- Efficiency
- Features
- Customer Support
- Intuitive
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations