Zendesk Contact Center vs. JustCall
A side-by-side comparison based on G2 review data.
| Metric | Zendesk Contact Center | JustCall |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 327 | 2,395 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 9.0 | 8.9 |
| Quality of support | 9.4 | 8.6 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 70.347003 | 51.754757 |
| Small Business | 30.2% | 61.3% |
| Mid-Market | 59.2% | 31.7% |
| Enterprise | 10.6% | 7.0% |
| Total page views | 878 | 6,012 |
| Total LLM citations | 6,211 | 28,488 |
Zendesk Contact Center
Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage.
- Ease of Use
- Helpful
- Efficiency
- Features
- Customer Support
- Intuitive
JustCall
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound
- Ease of Use
- Features
- Helpful
- Call Management
- Calling Features
- Integrations