Zendesk Contact Center vs. Altitude Xperience
A side-by-side comparison based on G2 review data.
| Metric | Zendesk Contact Center | Altitude Xperience |
|---|---|---|
| Overall rating | 4.5 | 4.0 |
| Review count | 327 | 44 |
| Ease of use | 9.2 | 8.0 |
| Ease of setup | 9.0 | 7.8 |
| Quality of support | 9.4 | 7.3 |
| Meets requirements | 9.1 | 8.1 |
| NPS | 70.347003 | 17.142857 |
| Small Business | 30.2% | 7.0% |
| Mid-Market | 59.2% | 39.5% |
| Enterprise | 10.6% | 53.5% |
| Total page views | 878 | 57 |
| Total LLM citations | 6,211 | 83 |
Zendesk Contact Center
Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage.
- Ease of Use
- Helpful
- Efficiency
- Features
- Customer Support
- Intuitive
Altitude Xperience
Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.
- Interactions Management
- Seamless Experience
- Reliability
- Easy Setup
- Recording Features
- Efficiency