G2 Vendor Directory

Altitude Xperience

by Enghouse Systems

44

Reviews

4.0

Star rating

#41

Rank in Contact Center Workforce

Pros and cons

Pros

  • Interactions Management
  • Seamless Experience
  • Reliability
  • Easy Setup
  • Recording Features
  • Efficiency

Cons

    Traffic & LLM citations

    Monthly G2.com page views and citations by AI answer engines for Altitude Xperience.

    Page views and citations · Altitude Xperience

    Source: G2 review data

    Winning from

    Based on reviewers who said they switched from another product.

    1

    PDF Studio

    1 switched

    Losing to

    Based on reviewers of other products who said they switched from Altitude Xperience.

    1

    Genesys Cloud CX

    1 switched

    Key stats

    —

    17

    Enterprise

    3

    Adoption by company size

    SegmentShare of reviews
    Small Business7.0%
    Mid-Market39.5%
    Enterprise53.5%

    Quarterly history

    QuarterReviewsStar rating
    2026 Q115.0

    Satisfaction ratings

    Ease of Use8.0
    Ease of Setup7.8
    Quality of Support7.3
    Meets Requirements8.1

    What reviewers say

    Seamless Communication and Reliable Support

    5.0

    “I love the ease of use and reliability of Altitude Xperience. It's great for handling and recording calls, which gives me insights about the guest experience. The initial setup was seamless and it makes voice and guest interactions seamless too.”

    Concierge Assistant Manager

    Altitude can be better

    2.5

    “The product, in terms of call handling is very stable. However realtime KPI view supervisor windows is quite elementary.”

    AGM Quality Control & New Project

    Good experience

    4.0

    “The study environment was very friendly and the material was very useful”

    Noc Operator