G2 Vendor Directory

Zappi vs. Qualtrics Market Research

A side-by-side comparison based on G2 review data.

MetricZappi

by Zappistore

Qualtrics Market Research

by Qualtrics

Overall rating4.44.4
Review count303,020
Ease of use9.18.7
Ease of setup9.08.6
Quality of support8.98.9
Meets requirements8.79.1
NPS65.51724162.765957
Small Business27.6%22.0%
Mid-Market34.5%33.3%
Enterprise37.9%44.7%
Total page views6872,380
Total LLM citations2,6032,745

Zappi

Zappi is an AI-powered consumer insights platform that helps brands, marketers, and insights teams test ads, concepts, and brand campaigns with real consumers. Built for consumer brands and the agencies that serve them, Zappi combines pre-built, expert designed research templates, on-demand consumer panels, and AI-powered analysis in a single platform. Insights, brand, and marketing teams use it to validate ideas earlier, iterate faster, and bring the voice of the consumer into everyday decisions rather than only into quarterly deep dives. What differentiates Zappi is connected insights.

Pros

  • Ease of Use
  • Intuitive
  • Customer Support
  • Time-saving
  • Implementation Ease
  • Time Management

Qualtrics Market Research

Decision-grade insights at business speed. The AI-native research platform where research becomes the thing every decision runs through — not the thing every decision waits for. Most organizations are making high-stakes decisions — product launches, market entry, pricing, campaigns — without the market intelligence to back them up. Not because teams lack expertise, but because the tools and timelines they're working with were built for a slower era, and business decisions can't wait. • Eight to twelve weeks from question to answer. • Five to seven disconnected vendors per study.

Pros

  • Ease of Use
  • Survey Creation
  • Features
  • Intuitive
  • Ease of Creation
  • User Interface