G2 Vendor Directory

Zadarma Cloud PBX vs. Freshcaller

A side-by-side comparison based on G2 review data.

MetricZadarma Cloud PBX

by Zadarma

Freshcaller

by Freshworks

Overall rating4.54.1
Review count31132
Ease of use9.08.8
Ease of setup8.68.6
Quality of support7.78.7
Meets requirements8.08.6
NPS70.96774241.732283
Small Business83.9%70.0%
Mid-Market16.1%24.6%
Enterprise0.0%5.4%
Total page views1,127387
Total LLM citations3,3523,264

Zadarma Cloud PBX

Zadarma provides a comprehensive voice telecommunication solution for companies of all sizes. From virtual numbers in over 110 countries and free Cloud PBX to free CRM, AI voice agent, Call Tracking and various website widgets - you can fully establish your business phone system in a matter of a few minutes and at attractive rates.

Pros

  • Business Tools
  • Easy Integration
  • Simple
  • Reliability
  • Easy Setup
  • Ease of Use

Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity.

Pros

  • Ease of Use
  • Dialing Features
  • Quick Setup
  • User-Friendly
  • Simple
  • Easy Setup