Ytel vs. Cisco Unified Contact Center Express
A side-by-side comparison based on G2 review data.
| Metric | Ytel | Cisco Unified Contact Center Express |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 17 | 13 |
| Ease of use | 9.6 | 8.6 |
| Ease of setup | 9.5 | 8.9 |
| Quality of support | 9.6 | 9.4 |
| Meets requirements | 9.5 | 9.2 |
| NPS | 62.5 | 66.666667 |
| Small Business | 58.8% | 7.7% |
| Mid-Market | 29.4% | 61.5% |
| Enterprise | 11.8% | 30.8% |
| Total page views | 99 | 97 |
| Total LLM citations | 92 | 103 |
Ytel
Efficiently contact leads and increase answer rates with Ytel's sales dialer software, Branded Caller ID, embeddable webphone, and workflows. Easily add call and text functionality into your CRM with Ytel's embeddable webphone. Omnichannel Communication. Built for Business. Programmable SMS. 100% Cloud Based and rated #1 in support for 2022.
- Ease of Use
- Customer Support
- Implementation Ease
- Efficiency
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.