yellow.ai vs. Zendesk for Customer Service
A side-by-side comparison based on G2 review data.
| Metric | yellow.ai | Zendesk for Customer Service |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 107 | 7,115 |
| Ease of use | 8.9 | 8.8 |
| Ease of setup | 8.3 | 8.3 |
| Quality of support | 8.6 | 8.6 |
| Meets requirements | 8.6 | 8.8 |
| NPS | 60.39604 | 54.983684 |
| Small Business | 38.3% | 40.6% |
| Mid-Market | 32.7% | 45.6% |
| Enterprise | 29.0% | 13.8% |
| Total page views | 1,192 | 14,799 |
| Total LLM citations | 9,698 | 71,100 |
yellow.ai
Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages.
- Integrations
- Chatbot Development
- Ease of Use
- Easy Integrations
- Chatbots
- Helpful
Zendesk for Customer Service
"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email.
- Ease of Use
- Features
- Customer Support
- Helpful
- Ticket Management
- Efficiency